Privacy  Policy

TIGER TUTORING PTY LIMITED [ABN 82 624 575 382] WEBSITE PRIVACY POLICY

Tiger Tutoring Pty Limited (“we,” “our,” or “us”) is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Collection of Personal Information

• We may collect the following types of personal information:
  • Contact Information: Name, email address, phone number, and postal address.
  • Educational Information: Student year level, tutoring needs, and academic progress.
  • Payment Information: Billing address and payment details.
  • Technical Information: IP address, browser type, and interaction with our website.

• We collect personal information directly from you when you:
  • Register for tutoring services;
  • Contact us via email, phone, or our website;
  • Subscribe to our newsletters or promotions;
  • Use our website or interact with us on social media.

We may also collect personal information from third parties where you have consented or where permitted by law.

2. Use of Personal Information

• We collect, hold, and use your personal information to:
  • Provide tutoring services;
  • Communicate with you, including responding to enquiries;
  • Process payments and manage accounts;
  • Send updates, promotional offers, and marketing material (where consent has been given);
  • Improve our services and website functionality;
  • Comply with legal obligations.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Employees, contractors, and service providers who assist in delivering our services;
• Payment processing platforms to facilitate transactions;
• Third-party providers of IT and marketing services;
• Regulatory authorities, if required by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include:

• Secure servers and encrypted transactions;
• Password-protected systems and restricted access;
• Regular audits and compliance reviews.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated. To make a request, please contact us using the details below. We will respond within a reasonable timeframe, as required by law.

6. Marketing and Opt-Out

We may use your personal information to send you promotional material about our services. If you prefer not to receive marketing communications, you can opt-out by following the instructions in the email or contacting us directly.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Enhance your browsing experience;
• Analyse website traffic and performance.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use some features of our website.

8. Cross-Border Disclosure

We may disclose your personal information to third-party service providers located outside Australia (e.g., cloud storage providers). We will take reasonable steps to ensure these providers comply with the APPs or equivalent privacy laws.

9. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us. We take privacy concerns seriously and will investigate your complaint promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be published on our website, and we encourage you to review the policy periodically.

For questions or notices, please contact us at:

Tiger Tutoring Pty Limited
Email: enquiry@tigermathstutoring.com.au
Phone: +61 404 05 2047
Address: Suite 103, Level 1, 118 Christie Street, St Leonards, NSW, 2066

Last updated: 03/12/2024